Counseling Services

Counseling is available to all traditional undergraduate students who are enrolled and taking classes.

Select graduate programs have elected access to on-campus counseling services as well. Please contact the Wellness Center to verify eligibility.

Services are available during the fall and spring semesters, but not during summer, winter, or certain breaks.

All enrolled students, regardless of classification, have access to TimelyCare services, which are available 24/7 and year-round, while enrolled at Roberts Wesleyan University.

To initiate counseling services, log into the Student Health Portal using your Roberts email and password. 

Complete the Request Counseling Services form, and a counselor will contact you to schedule your first appointment.

You may also contact the Wellness Center with questions or for assistance.

Students under 18 will need consent from a parent or guardian. 

If obtaining parental consent feels uncomfortable or potentially harmful, discuss this with your counselor at your first appointment. They will help you explore your options.

Urgent appointments are available Monday to Friday, 9am-3pm.

For after-hours emergencies, contact Campus Safety or Resident Directors for immediate support.

We offer individual and group counseling, crisis intervention, skills-based workshops, self-help resources, prevention outreach programs, and referrals to other community resources when needed.

Appointments are generally scheduled every two to three weeks. However, the frequency may vary depending on your needs and the nature of your concerns.

Counseling services are available through the student Wellness Fee, which is included in tuition and fees. There are no additional charges for services and we do not bill insurance for services provided. This eliminates financial barriers that often prevent individuals from seeking help in the community.

Student confidentiality is very important to us. All health and counseling records are kept confidential and protected from unauthorized disclosure under the Under Family Educational Rights and Privacy Act (FERPA).

Records may only be released to an identified party when there is a signed authorization from the student or parent/guardian in cases where the student is less than 18 years of age.

Here are some of the key benefits of receiving counseling:

• Improved mental health
• Enhanced emotional well-being
• Better self-awareness
• Improved coping skills
• Conflict resolution
• Boosted self-esteem and self-acceptance
• Support during life transitions
• Better decision-making
• Greater sense of purpose
• Healing from trauma
• Increased resilience
• Reduction of negative thinking patterns

We address a range of concerns, including stress, anxiety, depression, mood disorders, grief, trauma, substance misuse, and more.

We also offer support for interpersonal concerns, including relationship issues, family dynamics, communication difficulties, and conflict resolution.

We provide crisis intervention and support for students dealing with trauma, grief, and loss. Urgent appointments are available if you’re experiencing a recent traumatic event or loss.

Occasionally, students benefit from services outside of the Wellness Center due to needing more frequent services, longer-term care, or because their mental health needs extend beyond what the Wellness Center can thoroughly and ethically serve.

In these rare cases, our providers will assist with the referral and connection to the most appropriate resource. Referrals might occur immediately following the initial assessment or at any time during the treatment process based on assessed needs. 

Concerns that may likely be addressed through an off-campus referral include, but are not limited to:

• Active or severe eating disorders that present significant medical complications or concern
• Significant substance use
• Active psychotic symptoms
• Chronic suicidality and/or recent history of suicide attempt(s)
• Severe and chronic self-injury
• Serious and persistent mental health disorders that require intensive monitoring and treatment
• Aggressive and destructive behaviors toward counseling staff

Students who are already connected with a provider off-campus are encouraged to continue with that provider for continuity of care purposes.

For ethical and effective treatment, it is best practice to receive treatment from one mental health provider.

If you are already seeing a mental health provider off-campus or virtually, and you are able to, we encourage you to remain with that provider for your continuity of care.